4.7 out of 5: when trust becomes the finest form of recognition

Still, every now and then, some numbers really do make us happy.

The 4.7 out of 5 rating we recently received on Trustpilot is recognition of all our hard work, and we are especially delighted. Beyond the satisfaction it brings us, it above all reflects the trust that connects us with all the women who bring ARTIST to life.

Since its launch, our concept has been built around a simple belief: creating beautiful clothes is not enough. We must also build a sincere, lasting relationship based on listening, transparency and respect. Our collections are born of this commitment. Our strong relationship with our customers follows naturally.

So, when hundreds of you take the time to explain your experience, your expectations or your favourite things, we see it as much more than a rating. Your sincerity strengthens our legitimacy.

A space for open expression

Trustpilot is an independent platform that allows everyone to share their experience after making a purchase. Our customers assign a rating and freely leave their review, in their own words.

For future customers, these testimonials are a valuable source of information. For companies, they are a powerful analytical tool.

At ARTIST, we have chosen to welcome these perspectives with the utmost transparency. Behind every comment, there is a person. Neither selected nor rewritten, they reflect the reality of your experience, with its enthusiasm, suggestions and, sometimes, doubts.

When we open the page of these reviews, we do not discover another statistic, but a customer. A woman revealing the joy of putting on a dress she has been waiting for several weeks. Another highlighting the quality of a fabric after several years of use. The sharing of a question, a wish or a comment.

Each testimonial, read with the same consideration, receives a personal response. This is undoubtedly one of ARTIST’s most distinctive qualities, and one we are determined to preserve.

We ourselves, Brigitte or François, take the time to thank you, explain, reassure or talk things through with you. We are determined not to entrust this task to specialised services or delegate it through automated tools.

Over the course of the comments, certain themes come up with remarkable consistency.

The quality of the fabrics.

How well the clothes hold up over time.

The originality of the designs.

The confidence provided by the size guide.

Personalised advice.

The warmth of the exchanges.

And above all, the emotion many describe when they finally receive their order.

Sophie openly shares her journey:

“It took me a while to take the plunge, as I was a little resistant to the idea of buying online… The fabrics are beautiful, everything is high quality… I also met Brigitte and François… And then, you wait a few weeks… And it’s Christmas.”

In just a few lines, she sums up the essence of an ARTIST order: a mixture of anticipation and wonderful sensations.

Valérie, meanwhile, mentions the quality of our advice and meeting us:

“I really enjoyed meeting Brigitte and François in person; I like passionate people.”

Read, understand… And improve. Reviews are not only useful for measuring satisfaction.

Because for us, a review is not a marketing indicator. It is a conversation, a sense of connection. Your words challenge us, and we return to them together in the design studio to go further, make corrections, put things into practice, etc.

When several customers praise the quality of a fabric or how well a colour holds up over the years, it reassures us that our choices meet our high standards.

When some mention the waiting time inherent in pre-orders, it encourages us to explain our approach more clearly, provide more support and evolve our services whenever possible.

When a suggestion highlights a detail we had not thought of, it often becomes the starting point for an improvement.

Every comment is a source of learning.

Because a brand that listens is a brand that keeps learning.

This 4.7 out of 5 rating also belongs to everyone who brings ARTIST to life every day. This collective recognition of a collection, a service or a delivery is something we share.

With the pattern makers and partner workshops.

With the order preparation teams.

With those who go beyond simply being available: answering the phone, welcoming customers at pop-up shops or supporting every request.

Everyone contributes to the quality of the relationship you so often mention in your encouraging testimonials.

We know that a rating is never guaranteed. It is built collection after collection, meeting after meeting, order after order. It must be earned.

That is why we will continue to read every one of your reviews with the same interest, curiosity and gratitude.

Achieving a 4.7 rating on Trustpilot gives meaning to the care we show each of you individually and to the ARTIST community.